Billing Policy

Effective until 2018-11-14

This is an archived version of our Billing Policy. View the current Terms of Service.

Invoices

• Webpass invoices in advance of service being provided.
• Invoice terms are due upon receipt.
• Invoicing begins on the customer’s installation date.

Partial Terms

• Webpass does not prorate invoices. All invoices are for the term chosen by the customer, either monthly or yearly.

Disconnects

• Customers may disconnect service at any time.
• The disconnect date is chosen by the customer.
• The final billing date is the end of the last invoice term.
• The service remains active until the customer notifies Webpass of a disconnect date by using the webpass.net or calling 1-800-WEBPASS.
• Webpass may terminate service for non payment if invoices are unpaid for 30 days.

Payments

• Customers can make payments via check, wire, and credit card. Credit card payments can be processed through the online portal or by calling 1-800-WEBPASS as a One Time Payment or Autopay.

Changing Billing Cycles

• Customers can switch plans at any time (exceptions apply).
• Customers have 30 days from date of invoice to switch from a monthly to an annual plan. The billing cycle will then be effective for the most current invoice and a revised invoice will be emailed to the customer.
• Customers have 60 days from date of invoice to switch from an annual to a monthly plan. After 60 days, customers are locked in for one year of service and any changes made will be effective after the end of the current term. A revised invoice will be emailed to the customer.