Work at Webpass!

The Webpass Team is a group of dedicated individuals with diverse talents and backgrounds, leveraging the newest technologies to build an in-demand service.

We want you!

Our mission is to make accessing the Internet a simple and enjoyable experience. We're headquartered in San Francisco with offices in Chicago, Denver, Miami, San Diego and Seattle.

Benefits & Perks

All benefits available first day of hire.
  • Healthcare

    Comprehensive Medical, Dental, and Vision for Employees + Dependents

  • Planning for the Future

    401K plan with company matching and company-sponsored Life Insurance at 3x Salary

  • Additional Benefits

    Flexible Spending and Dependent Care accounts, Short Term and Long Term Disability, and an Employee Assistance Program

  • Annual Bonus

    Annual performance-based bonus

  • Professional Development

    Company sponsored certifications, such as BICSI and CCNP

  • Commuter Benefits

    Making it easy to get to work, whether driving or using mass transit

  • Free Internet

    For employees living in a Webpass building

  • Family Planning

    Company sponsored fertility assistance and paid Maternity/Paternity/Adoption leave

  • Enjoy Work-Life Balance

    Paid Time Off, Company Holidays and Paid Sick Leave

Life at Webpass

We offer our team stability in an ever-changing industry, a collaborative team environment, and true work-life balance.

Want to know more about life at Webpass? Check us out on Glassdoor!

    Aberturas actuales


    Chicago

    Account Executive

    Webpass (www.webpass.net) is a standalone business unit within Google Fiber (acquired in Aug. 2016) that leverages point-to-point wireless technologies to deliver high-speed broadband services to residents in apartment and condo buildings, as well as small businesses. Webpass operates in six markets: San Francisco/Oakland, San Diego, Miami, Chicago, Denver, and Seattle.

    Webpass is looking for an Account Executive to join the Chicago team. The Account Executive is self driven and motivated to succeed on their own, and also understands the importance of fostering and maintaining a sense of team and community. As an Account Executive for Webpass, you will own relationships with our property partners, be a key driver of our growth, and be an advocate for our efforts to deliver high-quality broadband services to residents and businesses.

    This position is a fixed-term role.

    Job Responsibilities:
    -Introduce new residential properties and commercial clients to Webpass and show them why Webpass provides a better Internet experience.
    -Explain how our network works, why it is a great solution for properties and customers.
    -Manage the sales process to completion, establishing strong relationships with property developers, property managers, HOAs, and other stakeholders.
    -Achieve monthly sales goals, as directed by the market General Manager.
    -Maintain a full and healthy funnel built upon a variety of sales activities: cold calling, prospecting, mailers, warm follow-ups, and networking.
    -Host events and attend HOA or property meetings when necessary.
    -Attend site surveys with the Construction Manager.
    -Partner with other Webpass team members to ensure a seamless, end-to-end customer experience and to drive results across key company priorities, including customer growth.

    Experience and Skills Required:
    -Bachelor’s Degree or equivalent work history.
    -Two or more years of successful sales experience, telecom industry preferred.
    -A solid understanding of the ISP industry and the Internet.
    -Sense of community with an entrepreneurial spirit.
    -Reliable transportation.
    -Ability to deliver strong results, while working collaboratively with other team members.
    -CRM database experience.
    -Strong written and verbal communication skills.

    Working Conditions:
    -Ability to climb rooftops and ladders.
    -Ability to canvas territory by foot and with your vehicle.

    For consideration, please submit your resume to careers@webpass.net


    Technical Support Engineer-Evening/Weekends

    Webpass is a standalone business unit within Google Fiber (acquired in Aug. 2016) that leverages point-to-point wireless technologies to deliver high-speed broadband services to residents in apartment and condo buildings, as well as small businesses. Webpass operates in six markets: San Francisco, San Diego, Miami, Chicago, Denver, and Seattle. Webpass is revolutionizing what customers can expect from their Internet Service Provider. We do one thing, and we do it really well.

    As a Technical Support Engineer at Webpass you will provide technical support to residential and commercial customers, across all offices, via the phone, email, and our proprietary ticketing system. This includes answering technical and non-technical questions related to their service, resolving issues, completing customer transactions (sign ups, payment, scheduling), escalating issues to the network engineer team, and closing out issues in a timely manner.

    The schedule for this position will include evening and weekend shifts. (Subject to Change)

    This is a fixed-term role.

    Position Duties:
    -Answer billing and general account questions from customers and potential customers over the phone.
    -Sign up customers, process credit card payments, and assist with collections.
    -Answer technical questions as well as pinpoint and resolve technical issues.
    -Escalate issues to the network engineering team and work with them to continuously improve our network and processes.
    -Follow up with internal employees and external customers to resolve issues.

    Requirements:
    -One year of technical support experience, supporting a volume of remote customers via phone and email.
    -Superior troubleshooting skills in a switched network environment.
    -Excellent written and verbal communication skills.
    -Layer 1/ Physical layer experience in a switched network.
    -Experience with home networking equipment including routers, laptops, and streaming devices.
    -Qualities/Attributes of superior performer:
    -Fresh and outgoing personality, eager to engage with the customers, establish a good rapport, and solve their problems.
    -Adept at problem solving with a high level of integrity, poise, empathy, and judgement.
    -Driven to solve problems, close the loop with customers, close tickets, establish best practices.
    -Stellar example of our core values: responsibility, collaboration, resourceful.
    -Results driven and able to balance multiple support issues to completion.
    -Closing support tickets in a timely manner and with a satisfactory customer resolution.
    -Continued learning and education in various new home networking technologies to help provide the best possible support.

    Working Conditions:
    -The role requires a weekend schedule.
    -The role requires holiday coverage.
    -The role requires talking on the phone, and working on a computer 8 or more hours per day.

    For consideration, please submit your resumes to careers@webpass.net


    Miami

    Technical Support Engineer-Evening/Weekends

    Webpass is a standalone business unit within Google Fiber (acquired in Aug. 2016) that leverages point-to-point wireless technologies to deliver high-speed broadband services to residents in apartment and condo buildings, as well as small businesses. Webpass operates in six markets: San Francisco, San Diego, Miami, Chicago, Denver, and Seattle. Webpass is revolutionizing what customers can expect from their Internet Service Provider. We do one thing, and we do it really well.

    As a Technical Support Engineer at Webpass you will provide technical support to residential and commercial customers, across all offices, via the phone, email, and our proprietary ticketing system. This includes answering technical and non-technical questions related to their service, resolving issues, completing customer transactions (sign ups, payment, scheduling), escalating issues to the network engineer team, and closing out issues in a timely manner.

    The schedule for this position will include evening and weekend shifts. (Subject to Change)

    This is a fixed-term role.

    Position Duties:
    -Answer billing and general account questions from customers and potential customers over the phone.
    -Sign up customers, process credit card payments, and assist with collections.
    -Answer technical questions as well as pinpoint and resolve technical issues.
    -Escalate issues to the network engineering team and work with them to continuously improve our network and processes.
    -Follow up with internal employees and external customers to resolve issues.

    Requirements:
    -One year of technical support experience, supporting a volume of remote customers via phone and email.
    -Superior troubleshooting skills in a switched network environment.
    -Excellent written and verbal communication skills.
    -Layer 1/ Physical layer experience in a switched network.
    -Experience with home networking equipment including routers, laptops, and streaming devices.
    -Qualities/Attributes of superior performer:
    -Fresh and outgoing personality, eager to engage with the customers, establish a good rapport, and solve their problems.
    -Adept at problem solving with a high level of integrity, poise, empathy, and judgement.
    -Driven to solve problems, close the loop with customers, close tickets, establish best practices.
    -Stellar example of our core values: responsibility, collaboration, resourceful.
    -Results driven and able to balance multiple support issues to completion.
    -Closing support tickets in a timely manner and with a satisfactory customer resolution.
    -Continued learning and education in various new home networking technologies to help provide the best possible support.

    Working Conditions:
    -The role requires a weekend schedule.
    -The role requires holiday coverage.
    -The role requires talking on the phone, and working on a computer 8 or more hours per day.

    For consideration, please submit your resumes to careers@webpass.net


    Seattle

    Technical Support Engineer-Evening/Weekends

    Webpass is a standalone business unit within Google Fiber (acquired in Aug. 2016) that leverages point-to-point wireless technologies to deliver high-speed broadband services to residents in apartment and condo buildings, as well as small businesses. Webpass operates in six markets: San Francisco, San Diego, Miami, Chicago, Denver, and Seattle. Webpass is revolutionizing what customers can expect from their Internet Service Provider. We do one thing, and we do it really well.

    As a Technical Support Engineer at Webpass you will provide technical support to residential and commercial customers, across all offices, via the phone, email, and our proprietary ticketing system. This includes answering technical and non-technical questions related to their service, resolving issues, completing customer transactions (sign ups, payment, scheduling), escalating issues to the network engineer team, and closing out issues in a timely manner.

    The schedule for this position will include evening and weekend shifts. (Subject to Change)

    This is a fixed-term role.

    Position Duties:
    -Answer billing and general account questions from customers and potential customers over the phone.
    -Sign up customers, process credit card payments, and assist with collections.
    -Answer technical questions as well as pinpoint and resolve technical issues.
    -Escalate issues to the network engineering team and work with them to continuously improve our network and processes.
    -Follow up with internal employees and external customers to resolve issues.

    Requirements:
    -One year of technical support experience, supporting a volume of remote customers via phone and email.
    -Superior troubleshooting skills in a switched network environment.
    -Excellent written and verbal communication skills.
    -Layer 1/ Physical layer experience in a switched network.
    -Experience with home networking equipment including routers, laptops, and streaming devices.
    -Qualities/Attributes of superior performer:
    -Fresh and outgoing personality, eager to engage with the customers, establish a good rapport, and solve their problems.
    -Adept at problem solving with a high level of integrity, poise, empathy, and judgement.
    -Driven to solve problems, close the loop with customers, close tickets, establish best practices.
    -Stellar example of our core values: responsibility, collaboration, resourceful.
    -Results driven and able to balance multiple support issues to completion.
    -Closing support tickets in a timely manner and with a satisfactory customer resolution.
    -Continued learning and education in various new home networking technologies to help provide the best possible support.

    Working Conditions:
    -The role requires a weekend schedule.
    -The role requires holiday coverage.
    -The role requires talking on the phone, and working on a computer 8 or more hours per day.

    For consideration, please submit your resumes to careers@webpass.net


    Austin

    Installation and Network Construction Technician

    Webpass is hiring an Installation & Network Construction Technician to join our team in Austin.

    Webpass is a standalone business unit within Google Fiber (acquired in Aug. 2016) that leverages point-to-point wireless technologies to deliver high-speed broadband services to residents in apartment and condo buildings, as well as small businesses. Webpass currently operates in six markets: San Francisco, San Diego, Miami, Chicago, Denver, and Seattle. Webpass is revolutionizing what customers can expect from their Internet Service Provider. We do one thing, and we do it really well.

    The schedule is Monday-Friday. This position is a fixed-term role.

    Requirements:
    -1 year of pulling, terminating and testing CAT5/ CAT6 in residential and commercial environments
    -Experience troubleshooting Ethernet network issues related to routers, switches and hubs
    -Recent experience with: Rack and stack work, putting together server racks, Closet work, and Patch panels
    -Ability to engage with the customer and communicate effectively
    -Able to present self in a professional and positive manner
    -Excellent time management skills to make set appointment times
    -Valid driver’s license

    Responsibilities:

    Residential Installation:
    -We build our network specifically to deliver Internet, so it is a quick and easy install for both you and our customers
    -Verify the jack is punched down correctly
    -Make any required cross connects to complete the connection all the way back to the telecom closet
    -Set up the customer’s router

    Network Construction:
    You will build, troubleshoot, upgrade and maintain our Network! Every building is different so we rely on our technicians to bring a diverse skill set, exercise solid judgment, and collaborate well as a team. Bringing new buildings onto our network includes:
    -Conduct site surveys
    -Design cable pathways
    -Run and terminating CAT6 cables
    -Install radio mounts and grounding systems
    -Mount switches and POEs
    -Point microwave point-to-point radios and testing for service

    For consideration, please submit resume to careers@webpass.net